Privacy Policy

Last updated: December 1, 2024

TrackerJoy.com (the "Service", "TrackerJoy" or "we"), is a service owned and operated by S.C YLEMBYTES SRL, a company based in Cluj-Napoca, Romania 🇷🇴, EU 🇪🇺.

We are committed to protecting your personal data and handling it responsibly in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Service.

1. Who We Are

Company Name: YLEMBYTES SRL
Registered Address: Cluj-Napoca, Romania
Contact Email: contact@trackerjoy.com

If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out via the contact email above.

2. Data We Collect

We may collect and process the following types of personal data:

Account Information

Name, email address, and login credentials provided during registration.
Billing data (e.g., name, company name, address) if you subscribe to our paid services.

Usage Data

Log data (e.g., IP address, browser type, pages visited, timestamps).
Cookies and similar technologies to enhance user experience and gather analytics.

Customer Communications

Support requests or feedback you send us (via email, chat, or contact forms).

Competitor Monitoring Data

Publicly available data we collect on your behalf about competitors. This is not considered personal data if it does not identify individuals, but we treat it securely nonetheless.

3. How We Use Your Data

We process your data for the following purposes:

Providing Our Service

To create and manage your account, generate competitor monitoring reports, and communicate updates.

Billing & Payments

To process subscription fees and manage invoices through our payment processor (e.g., Paddle).

Service Improvements & Analytics

To monitor performance, troubleshoot issues, and improve our features.
To analyze general usage trends (in an aggregated, anonymized form).

Customer Support

To answer your questions, respond to requests, and resolve technical issues.

Legal Obligations & Compliance

To comply with EU and local regulations, fulfill contractual obligations, and protect legal rights.

4. Legal Basis for Processing (GDPR)

Under GDPR, we rely on the following legal bases for processing your personal data:

Contractual Necessity: Data needed to provide the Services and fulfill our contractual obligations.
Legitimate Interests: Analytics, improvements, fraud prevention, and maintaining security.
Consent: When we explicitly ask you (e.g., for optional marketing). You can withdraw consent at any time.
Legal Obligations: Compliance with legal or regulatory requirements.

5. Data Retention

We keep your personal data as long as necessary to:

Provide our Services and fulfill the purposes outlined in this Policy.
Comply with legal, tax, or accounting requirements.
Maintain security records and resolve disputes.

If you wish to delete your personal information, contact us at any time, and we will handle your request according to GDPR obligations.

6. Sharing & Transfers

We may share your personal data only as follows:

Service Providers (Processors)

We use third parties for payment processing, hosting, and analytics. They process data on our behalf and must abide by our data protection requirements.

Legal Compliance

We may disclose personal data if required by law or court order.

Business Transactions

In case of a merger, acquisition, or asset sale, your personal data may be transferred, subject to confidentiality requirements.

When transferring data outside the EU, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

7. Your GDPR Rights

As an EU/EEA data subject, you have certain rights under GDPR, including:

Right of Access: Request details of the personal data we hold about you.
Right to Rectification: Correct or update inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Ask us to limit how we process your data in specific situations.
Right to Data Portability: Obtain copies of your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where you have given consent, you can withdraw it at any time.

To exercise any of these rights, please email us at contact@trackerjoy.com. We will respond within one month, in accordance with GDPR.

8. Cookies & Tracking

We use cookies and similar technologies for login sessions, remembering preferences, and improving performance. You can adjust browser settings to reject or delete cookies. However, blocking cookies may limit certain functionalities of the Service.

9. Security Measures

We take technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption (where applicable), secure servers, and strict access controls.

10. Updates to This Policy

We may revise this Privacy Policy periodically. If significant changes are made, we will notify you by posting an update on our website or sending you an email. Continuing to use our Services after any changes indicates acceptance.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please reach out to:

TrackerJoy
Email: contact@trackerjoy.com

You have the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.

By using 🔍🤗 TrackerJoy, you acknowledge that you have read and understand this Privacy Policy. We value your trust and handle your information in accordance with GDPR and applicable laws.